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Hosting of IVR & Telephone Numbers
What is hosted IVR?
Hosted IVR refers to the hosting of IVR solutions, or
interactive voice response solutions. Specifically, hosted IVR
means that another company is hosting the technology that makes
your IVR applications work versus you hosting the technology
yourself on a server owned by you or your business.
What are the benefits of using hosted IVR?
Aside from the benefits that come with using IVR solutions in
your business, such as increased productivity, lower costs,
higher ROI and improved customer satisfaction, choosing hosted
IVR rather than trying to host your IVR solutions on your own is
a smart choice for other reasons. First, the technical knowledge
required to set-up, operate, optimize and manage an IVR system
is far more advanced than what most business owners know.
However, you can eliminate this problem with hosted IVR and rest
assured that your IVR system is properly set-up and functioning
at an optimal level.
Similarly, hosted IVR puts technicians at your fingertips in the event of a problem, question or technical error, reducing the chance that you will miss an important call or be forced to delay the launch of a crucial marketing campaign because you do not understand how to repair a problem or program a solution. The security that comes with having a technician available to assist you is oftentimes enough reason for many business owners to choose hosted IVR.
Likewise, the ability to enact and survive change is critical to success for anyone in today's business world, and making modifications to what is already a highly complicated infrastructure can be difficult to say the least. However, hosted IVR makes it easy to add or remove an application, or customize existing applications to suit the changing needs of your business.
Overall, hosted IVR gives your business the technology, infrastructure, tools, and technical support it needs to thrive in a competitive world where customer expectations are high, patience is low and time is of the essence.
why the customer need to have virtual IVR:
>> Cut cost
- Most of the customer now a days looking to reduce the cost of capital and operation, and by hosting IVR with unified number with service provider, will help the customer to look after his business and avoid the technical problems and cost of maintenance and operation.
>> Availability:
- Any company can install and operate IVR system at own premises, but the problem that the IVR should be connected with E1s and unified number, and here is the problem where the company don’t have the services from the telecommunication operator, so the best alternative is to host the IVR with the IVR hosting provider, and keep up and growing it’s own business.
Universal Access Number 9200 :
This service provides a 9200 number (e.g. 9200 1234) to businesses for their customers to reach them in a cost effective way. No matter where your business is located in the Kingdom, the customer will be charged only for a local call. This removes any potential hesitation the customers might have to make a long distance call due to its high cost.
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Interested? Contact us via Phone or Send us your Query on
sales@em-t.com.sa
our representatives will get back to you.
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Other Solutions
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Our Mobile Applications empower your Business. |
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We help you build your ‘Voice Strategy’, to enhance the
promotion of your business to customers through the
spoken word, and add audible value to your services and
applications for improved market recognition and
audio-brand visibility. |
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